We wish all of our valued customers and their loved ones health and calm during this very difficult period of Covid-19 pandemic management.
Our medical supply division is considered an essential service which allows us to continue processing orders for SportPacks on a limited basis. The production load will be reviewed in real time with the medical products receiving top priority over all orders in house.
Websites remain operational and team members are processing orders remotely. We are doing our best to have a customer service representative available to answer your questions however, it may take up to 24 hours to respond to your inquiries.
Internal teams are under very strict guidelines working on a rotating schedule allowing only two people per department in our main facility at one time while observing prescribed social distancing parameters. Only those employees who are interested in working and have agreed to fulfill their “Shelter In Place” responsibilities while not at work are allowed to participate. An employee who experiences any symptom of illness is not permitted to work.
Our facilities have been thoroughly disinfected prior to implementing this program. Each team member disinfects all surfaces contacted during ingress and egress from the building along with the work area within their respective departments. Every team member will be fully dressed in specific safety gear to limit exposure. WE ARE TAKING THIS VIRUS VERY SERIOUSLY.
Normal processing times may be up to 15 days as we transition to this new reality. Please understand that we are doing everything we can to provide products and services to our valued customers during these difficult times.
We are experiencing delays within our supply chain with Nike, Under Armour and Adidas products currently. Any supply chain delay will be treated as a back ordered item and will be shipped upon completion.
Fast Track orders are being processed normally and have not experienced any delays. FT48 items are shipped from a separate warehouse that is under the same limited access rules. The FT48 icon is displayed under each item that is a part of this program. Product inclusion is determined by your school and may not be available for some programs.
Thank you and God Bless,